Privacy Policy

1. Overview

This Privacy Policy describes how ETIAS Information Portal ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all visitors and users of our website.

2. Data Collection

We collect information in the following ways:

Information You Provide

• Newsletter Subscription: When you subscribe to our newsletter, we collect your email address.
• Contact Forms: When you contact us, we collect your name, email address, and message content.
• Account Information: If you create an account, we collect your name, email, and password.

Information Collected Automatically

• Log Data: IP address, browser type, operating system, referring URLs, and access times.
• Device Information: Device type, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, and navigation paths.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our website and services.
• Communication: To send you newsletters, updates, and respond to your inquiries.
• Analytics: To understand how users interact with our website and improve user experience.
• Security: To detect, prevent, and address technical issues and security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our service.

Types of Cookies We Use

Analytics with Matomo

We use Matomo, a privacy-friendly analytics platform, to understand how visitors use our website. We respect your privacy:

• IP Anonymization: Your IP address is anonymized before being stored, ensuring your privacy is protected.
• Do Not Track: We respect your browser's "Do Not Track" setting. If you have enabled this feature, we will not track your visit.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

5. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website (e.g., hosting, email services, analytics).
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share your information with third parties when you give us explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include encryption of data in transit (SSL/TLS), secure storage practices, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request limitation of processing of your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing of your data for certain purposes.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations. Newsletter subscriptions are retained until you unsubscribe. Contact form submissions are retained for up to 3 years.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: office@etias-assist.eu

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.